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Terms & Conditions

Terms & Conditions

1. Interpretation

Acacia Learning Limited/AL/Our” means we the company who provide the course and all persons acting on behalf of the company.

Student/You/Your” means the individual enrolled/enrolling on to a course with Acacia Learning Limited.

CIPD” means The Chartered Institute of Personnel and Development.

Finance Provider” means the organisation who have the right to provide credit to the company’s students. Please refer to the terms and conditions of your Credit Agreement for the details of your Finance provider and their contact information.

2. Acceptance of Terms

a. These terms and conditions, along with the information you provide when enrolling on a course, comprise the agreement pursuant where upon acceptance, Acacia Learning Limited will provide the requested course.

b. By submitting your enrolment form you agree and confirm that:

i. You are legally capable of entering into binding contracts

ii. You are at least 18 years old; and

iii. You have read and understood the course overview and requirements, any additional fees and exam arrangements

c. A binding contract is formed when AL accepts your enrolment form to join a course by sending you and, if applicable, your employer confirmation via email.

3. Payment Terms

a. The price of the course is payable by you prior to delivery, and shall be payable by credit/debit card, bank transfer or by entering into a credit agreement with AL’s Financing Plan partner. Prices are liable to change at any time, however, changes will not affect enrolments already accepted.

b. Self-funding students paying in full.

Where payment is being paid in full by the student, a deposit payment of £150 will be payable upon enrolment and the remaining course fees must be received by AL within 14 days of the invoice date or within 2 days of the start date of your first module, whichever is sooner.

c. Self- funding students entering a credit agreement.

Upon enrolment your details will be passed to the finance provider and you are required to complete a credit application form with a 10% deposit payment. Upon successful approval by the finance provider the student will be sent confirmation of enrolment.

d. Company paying for the course.

We require students to attach a confirmation letter to the enrolment form from the company who will be sponsoring the student. An employer sponsorship letter is available on our website or by emailing The invoice will be payable in full within 14 days of enrolment. If a payment has not been received, as per payment terms, please refer to point 3.g.

e. Once an invoice has been issued any amendments, at your request, to the amount or agreed contract will incur an administration fee of £40+VAT.

f. Students are responsible for paying for bank transfer and currency exchanges fees.

g. If fees are not paid in accordance with these terms and conditions, we reserve the right to refuse our services, your registration and/or attendance on your chosen course.

h. If any payment is not paid by its due date stated in the invoice AL may:

i. Charge 5% interest on any unpaid amount of the remaining fees;


ii. Refuse entry to the student on any course or module thereof;


iii. Delay publication of assessment results;


iv. Terminate this agreement if any payment is still outstanding after 14 or more days. However, outstanding fees will still be payable.

4. Cancellation and Deferral

a. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 (“Consumer Contracts Regulations”) you may cancel your purchase of a course within a period of fourteen (14) calendar days (“Cancellation Period”) from the date of your purchase, invoice date. You may cancel the enrolment by completing and sending through a cancellation form for self-funding students via email after which the payment terms as set out below will become effective immediately.

A copy of the cancellation form for self-funding students can be downloaded at the bottom of this page under related documents. Alternatively you can request a copy from the office by calling 02082391323 or emailing

i. If you would like to start your course before the end of the 14 days cancellation period then you may choose to waive your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you do not wish to waive this right then you can only start your course once this cancellation period has passed.

ii. When the cancellation form is accepted then the refund will be made within 14 days to the account where the payment was made from.

b. There is no cancellation period for business to business sales. The payment terms are as set out above and become effective immediately.

c. There is no charge to an employer who changes the name of the employee to be sponsored before the start of the course.

d. Students entering into a credit agreement must read and accept the Finance Provider’s terms and conditions before applying.

e. If a student changes their course after 14 days of enrolment the full course fees for the previous course will be payable and any new or additional fees will be applicable.

f. If a student fails to attend the course or needs to withdraw before the end of the course, for whatever reason, the full course fees are payable and no refund of any fees will be made.

g. Any outstanding sums that remain unpaid will be forwarded to AL’s legal representation. You and/or your employer will be liable to reimburse us for any legal costs incurred to recover any monies due from you to us (including any pre-issue costs).

5. Contract terms

a. The CIPD Foundation Course contract is for 9 months from confirmation of enrolment. If a student has not completed the course within this timeframe the student will be withdrawn from the course with modules completed and no refund of course fees will be made.

b. The CIPD Intermediate Course contract is for 15 months from confirmation of enrolment. If a student has not completed the course within this time the student will be withdrawn from the course with modules completed and no refund of course fees will be made.

c. The CIPD Advanced Diploma course contract is for 24 months from confirmation of enrolment. If a student has not completed the course within this time the student will be withdrawn from the course with modules completed and no refund of course fees will be made.

d. Should a student wish to extend their course contract, additional fees would be payable. Please contact the Acacia Student Services team to confirm the current pricing by emailing

6. Other terms

a. AL will provide online access to AL materials to students attending courses after 14 days of their course acceptance unless students wish to start sooner where point a.i. will apply. Students’ personal e-book voucher will be supplied within one month of commencement of the course as will access to student membership of the CIPD. AL will advise a student of the recommended text book for their specific course/module to purchase with the e-book voucher. Students are required to redeem their complimentary Amazon e-book voucher within 60 days of receiving it. 

b. In addition to course fees, students will also be required to pay awarding body membership fees. Membership fees depend on the type of course and will be payable directly to the awarding body. It is the student’s responsibility to ensure that membership fees are paid. Students need to become a member within one month from the enrolment date of their course.

c. You should ensure that any information you provide to us (including without limitation your name, phone number, email address, date of birth and postal address) is complete, accurate and current and that you notify us immediately of any changes.

d. Students can amend their bookings up to 7 (seven days) before the module start date. Please note if the classes are amended after that date or there is a ‘no show’, an admin fee of £50+VAT will be payable.

e. AL reserves the right to cancel, move or merge any class where there is insufficient demand or any other justifiable reason to do so. For cancelled classes AL will offer an alternative class.

f. If a student is required to re-sit the module this will incur an extra module charge as per AL’s published pricelist.

g. Personal possessions are the sole responsibility of the student and AL accepts no responsibility for anything that is lost or stolen from its venues. Students are advised to keep valuables with them at all times.

h. Students may from time to time be photographed or filmed which may be used in AL’s promotional materials and output. AL will obtain permission from the student before taking photographs and the student has the right to decline. AL reserves the right to all photographs and the use of these photographs in promotional material where permission has been granted for their use. The copyright to all photographs shall belong to the AL.

i. Tolerance of, and respect for other beliefs and cultures is required from all staff and students. In cases of inappropriate or offensive behaviour, AL reserves the right to terminate courses without refund with immediate effect.

7. Intellectual Property Rights

The course, materials and student portal are the intellectual property of AL.

8. Data Protection

We will handle personal information in accordance with the terms of our privacy policy, which can be viewed at

a. The student agrees that in relation to any personal data provided by or on behalf of the student to AL, AL may use such personal data to:

i. Perform its obligations (including its obligations to the CIPD);

ii. We may pass details of your name, address and other personal information to third parties in order to allow us to provide the Services to you. This may include credit reference agency, suppliers, couriers and shipping companies.

iii. Enforce its rights under this agreement;

iv. Inform the student about courses, products or services which AL believes may be of interest;

v. Inform the student of assignment results from the course and any feedback considered relevant;

vi. Where the student’s employer pays the course fees and at the request of the employer provide them with information regarding the student’s progress, results and attendance.

9. Confidentiality

a. AL and the student shall keep confidential any information relating to either party (AL or the student) which is either marked “confidential” or which ought to be reasonably assumed is confidential and which is disclosed to it by the other party and shall only use such information in relation to the provision of courses.

b. Confidential 3rd party Information shall include (but not be limited to) discussions within the classroom and written assignments which, for example, relate to company procedures and/or policies.

c. Should a student be sponsored by the company AL has the right to pass on information regards their sponsored students assignment results and course progress to the employer without prior notice to student.

10. Termination

This agreement may be terminated immediately if the student fails to pay any instalment of the invoice payment or, if applicable, the student’s employer fails to pay the invoice, in either case within 14 days of the required payment date. On termination any outstanding fees shall be payable in full forthwith.

11. Force Majeure

AL will not be liable for any failure to perform or any delay in the performance of any of its obligations under this agreement that is caused by an event(s) outside the control of AL, such as natural disasters, that could not be avoided through the exercise of due care.

12. Complaints

a. If you have a complaint about your course or any aspect of our service please email us at or write to us at 26 Havelock Walk, London, SE23 3HG.

b. Any complaint regarding the Credit Agreement that you may have entered into is governed by the Finance Provider’s complaints procedure. Please refer to the terms and conditions of your Credit Agreement.

c. We always welcome feedback on our provision and services via our surveys or alternatively by e-mail at or writing to us at 26 Havelock Walk, London, SE23 3HG.


Uploaded 24/06/2021.

Student resources:

Download Employer Sponsor Form

Download Cancellation Form Self-Funded Student